Refund & Cancellation Policy

This Refund & Cancellation Policy applies to payments made for AiTeleMate services through the website or approved billing channels. Razorpay's dispute guidance expects merchants to publish their refund, cancellation, and related support terms clearly on the merchant website and make support contact details available to customers.

Cancellation by customer

Users may cancel a subscription before the next renewal cycle to stop future billing. Unless otherwise stated in a specific commercial agreement, cancellation stops future renewals but does not automatically entitle the user to a refund for the current billing period already activated.

Refund eligibility

Refunds may be considered in the following situations:

• Duplicate payment for the same order or subscription
• Payment deducted but service not provisioned due to a verified technical failure
• Incorrect charge caused by a system error verified by AiTeleMate

Non-refundable cases

Refunds will generally not be issued for:

• Partial use or non-use of an active subscription period
• Change of mind after successful activation of digital/SaaS services
• Service issues caused by user devices, internet failure, third-party telecom/network issues, or incorrect user configuration, unless otherwise approved after review

Refund request process

To request a refund, the customer should email info@aitelemate.com or call +91-9220607577 with the transaction date, amount, payment reference, registered email/mobile number, and a brief description of the issue. Razorpay's dispute guidance recommends that customers contact the merchant first and include transaction details and issue descriptions for resolution.

Refund timelines

If a refund is approved, AiTeleMate will initiate the refund through the original payment method or another lawful method, as applicable. Razorpay states that typical refund timelines vary by payment method, with UPI and wallets often taking a few business days and cards taking longer, while RBI-linked guidance emphasizes timely refunds and escalation of delays.

Delay handling

Refunds should be initiated promptly after approval, and customers may contact support if the amount is not reflected within the expected banking timeline. Razorpay notes that delayed refunds may trigger regulatory consequences including penal interest where applicable under the payment ecosystem rules.

Failed or canceled transactions

If a payment is debited but the order or subscription is not successfully created due to a failed or canceled transaction, the matter will be reviewed and the eligible amount will be refunded or reconciled. Razorpay notes that refunds for canceled or failed transactions should be handled promptly and customers should be given tracking and grievance options.

Chargebacks and disputes

Customers are requested to contact AiTeleMate first for any billing dispute so the matter can be resolved quickly. Razorpay's dispute process encourages direct merchant communication before escalation and asks customers to keep records of transaction and email communication details.

Contact

For cancellations, refunds, or billing support, contact:

Email: info@aitelemate.com
Phone: +91-9220607577